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FAQs
Frequently asked questions related to all aspects of ordering from Newprint.
Why do I need Newprint's calendar template?
Newprint's calendar templates offer professionally designed layouts for easy and efficient planning.
What options are available for printing calendars regarding paper stock and size?
Newprint provides various options for paper stock and size customization to meet your preferences. visit https://www.newprint.ca/calendars
I don't know how to set up a calendar for printing. Can you help?
Certainly! We assist in setting up and printing calendars.
Which shipping carriers do you use?
We use a variety of carriers to ensure we can offer the best possible service to our customers. Our primary carriers are:
UPS® (standard, expedited, and express delivery)
Canada Post (regular parcels, Xpresspost, and priority delivery)
Do you provide expedited shipping options?
Yes, we offer expedited shipping options through UPS Expedited®.
Do I get tracking info? Where can I find it?
You will receive tracking information via Email after your order ships.
Can I arrange for my own shipping provider/courier to deliver my order?
Yes, we offer two options:
Store Pickup: You can pick up your order in-store at your convenience.
Self-Arranged Shipping: You can arrange for your courier to pick up your order.
Can I change the shipping address after placing an order?
We recommend informing us immediately if you need to change your shipping address after placing an order. We will try our best to accommodate your request.
How can I contact your customer support for shipping-related inquiries?
For shipping-related inquiries, you can contact us here.
Can I print on white space?
The white space will be placed at the bottom, and printing on it is possible if needed.
Is it easy to reorder my design for future orders?
Yes, reordering with Newprint is simple. We securely store your design and order details for your convenience, making the process hassle-free.
Do you offer self-adhesive closures?
Yes, we do have the peel and stick option available.
Can I split my ordered quantity into multiple versions of my design?
Each quantity/item added to your cart will only allow 1 version to be attached to your upload.
If you choose 1 side, it means you are required to upload 1 pdf of 1 page.
If you choose 2 sides, it means you are required to upload 1 pdf of 2 pages.
If the product allows for multiple versions or pages, you will then be required to upload a PDF with the exact number of pages as your selection.
How do I know if the product calculator allows for multiple versions?
For...
How do I know if the product calculator allows for multiple versions?
To find out if you can upload multiple versions or pages of the product you wish to order, you will see a tab section in the product configuration builder titled "Versions" or "Pages".
Versions:
Pages:
If you don't see either, it means the product does not allow for multiple versions or pages of the quantity selected in the price list.If you have any questions, please contact our support team at [email protected]
The size that I'm looking for is not available in the list, can I order a custom size?
How do I create a custom size?Some of our products will allow you to enter a custom size however, some that don't you will require your artwork to match the exact dimensions.
To find out if the product you're configuring allows for a custom size, you will see a selection in the list near the very end that looks like this:1) Find the custom size creation tile and enter your custom size.2. Enter your custom size in the field then click on the "create" button.3. Lastly, select the new size will be added to the end of the list for you to select.
How To Order Brochures
1. Go to the main menu and choose Brochures.
2. Make your selection for each of the product options.
3. Choose between a digital and a hard copy proof and select the print quantity.
In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator.
4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later.
To ensure your files are print-ready, read:How to Design your Brochures With Adobe Illustrator...
How To Order Trading Cards
1. Go to the main menu and choose Trading Cards.
2. Make your selection for each of the product options.
3. Choose between a digital and a hard copy proof and select the print quantity.
In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator.
4. Upload your print-ready PDF file. Alternatively, you can choose to upload your file later.
To ensure your Trading Cards are print-ready, read:How to Design your Trading Cards...
How To Order Wire-O Bound Books
1. Go to main menu and choose Wire-O Bound Books.
2. Make your selection for each of the product options. You will first need to select the options for the cover pages, and then again for the inside pages.
When choosing the cover pages you have two options:
4 Pages Prints on all Cover Sides - this means your cover will be printed on all 4 cover pages, outside and inside
2 Pages Prints on Outside Cover - this means the cover will only be printed on the outside, and the inside cover pages will be blank
3. Choose between a digital and a hard copy proof and select the print quantity.
In case the print quantity that you need is not listed...
What Is The Difference Between Lamination And AQ Coating
Lamination is the process of adhering a plastic film to a sheet of paper, while AQ coating applies a water-based liquid coat that is cured using heat. Lamination is much more durable, making it suitable for packaging that will be used long-term. AQ coating is more cost-effective while still providing a moderate amount of protection.Lamination (Silk/Gloss/Soft Touch)
Lamination provides structure and the highest protection from moisture compared to other coating types. It also has high dust resistance, and it is tear-resistant. If your packaging will stay in storage for some time, it is a good idea to use lamination for protection. Silk (Matte) Lamination
Silk (Matte) Lamination...
How To Order Custom Packaging
1. Go to the main menu and choose Custom Packaging.
2. Choose the type of box you want to order (for example, Reverse Tuck End Box).
3. Choose the paper type and coating.
4. Type in the custom dimensions for your box and click Preview.
5. Choose between a digital and hard copy proof and select the print quantity.
In case the print quantity that you need is not listed, you can input a custom quantity. Once you click the 'Plus' button and add your custom quantity, you need to click on it in the price calculator.
6. Upload your print-ready PDF file.
To help you with your print-ready files read:...
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