FAQs

Frequently asked questions related to all aspects of ordering from Newprint.

Can you design the NCR form for me, and does the order come with a design demo before it goes through?
We do offer design services, and a digital proof will always be sent to you for approval before we print the order.
I would like the form to be smaller than the smallest size you have on your website. Is that possible?
To place your order for a smaller size, you will need to select the next size up on the website. We will under-trim the NCR for you once the order is received. You can still upload your file even if there is a warning. You can also click upload my files later and email us your file, referencing the order number.
Can I reorder the same print?
You can log into your account and click the "Reorder" button; this will create a new order with the exact same specs and artwork.
Do you print NCR forms in colour?
We do offer NCR forms printing in colour.
Is it possible for the notepads to have different images on each page or some of the pages?
Yes, it is possible. To provide you with a custom quote we would need to know the print quantity, the dimensions, paper type, how many sheets per pad you would like to have, and how many different images there would be.
If I want to do an order for Notepads, can I have it designed by you if I send you my logo?
Yes, certainly. When creating an online order you can click on send my files later and you can simply email us your logo to finish the design.
Can you print Notepads glued on top with a magnetic back?
Installation of a magnet can be included for an extra price.
Should I upload .ai or .pdf file? I used your template to create my file.
You should always upload a PDF file, no matter which software you used to create the artwork.
What does Pantone mean?
Pantone is a colour matching system that is a standard in the printing industry. In this system, each ink is defined by its own number, and this number lets the printer know the exact recipe for getting a specific colour tone. Pantone inks are pre-mixed, and this pre-made ink is used on the printing press, which ensures colour consistency throughout the print run.
I only need my logo on the Notepads, can you do that for me?
Yes. In this case, when you create an online order you can click on send my files later and you can simply email us your logo file so we can finish the design.
Can you add a magnetic back to Notepads?
Yes, however, the Installation of a magnet requires a custom quote. You can email us for the quote request.
Can I split the quantity of postcards with multiple designs?
No, you will have to add each postcard design as a separate item to your shopping cart.
Can I just upload my already designed postcard and have it printed?
If you have a print-ready PDF from your previous job, then yes. Just choose your product options, upload your file and proceed to checkout. 
I need you to print a postcard and then send those cards to the Canadian addresses that I supply. Can you do this?
Yes, we can send the postcards to the addresses that you supply. For this option, visit Postcards with direct mail by Canada Post.
Are templates available for Postcards?
Yes, downloadable templates that include all of the proper margins, bleeds and dimensions can be found on our web site. Once you choose all your product options, the templates generated will exactly match the specifications chosen. If you require custom design work, please reach out for a custom estimate by emailing [email protected].
How are posters packaged?
You can choose them to be wrapped in a ream, rolled in brown tubes or shipped flat in a box.
Can you print two-sided posters?
Yes, that option is available on the store.
I plan on printing posters on Rolland Enviro eco paper. I would like to have all the applicable sustainability logos displayed (FSC plus the logos listed on Rolland's website), is this possible?
You can send a request to get Rolland sustainability logos and you can add them to your design. FSC logo can only be used by a paper manufacturer.
Can you make a jpeg image into a poster?
You will need to have big, high-resolution images, especially if they should be printed in large poster size.
What is a Rack Card?
Rack cards are used in commercial advertising, frequently in convenience stores, hotels, landmarks, restaurants, rest areas and other locations that enjoy significant foot traffic. They usually have their own display rack, so people can pick them up on the go.
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